How do I place my order online?

It's quite simple really!

1. Browse through the site until you find the item you wish to purchase.
   
   
2. From the product page click the “Add to Cart” button. You will then be transferred to our secure ordering page were you can:
   • click ‘Continue’ to place your order via Credit Card
   • click ‘Checkout with PayPal®’
   • or ‘Keep Browsing’ to add additional items to your cart and keep shopping for more.
   
   
3. Once you've added all the items that you wish to purchase to your cart, you can begin the checkout process. This process involves 2 steps; Shipping Information, Billing Information and Place Your Order. You will then receive an order confirmation email. When your order has been shipped, you will receive a final email stating so.

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Is the site secure?

Any personal information given to AvMRO.com will be protected. Your information will not be disclosed to any third parties. Our website is hosted on Yahoo! Servers. Yahoo! is a worldwide leader in technology and webhosting. Yahoo! uses the most current online security protocols.
Learn More …

Yahoo! is CISP Compliant - Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.

AvMRO.com, and all of the Styles Logistics, Inc. Companies are CISP Compliant.

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Do you sell products that aren't listed online?

Our full product line is listed online. If there is a particular product that you are interested in contact us and we'll look into special ordering it for you.

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Do you charge sales tax?

New York residents are required to pay sales tax. Sales Tax is collected on all New York State orders unless you send a properly completed NY State Resale Certificate Form ST-120. If this purchase is for resale and you have a valid New York state tax ID, orders must be placed by telephone. Sales Tax can not be refunded once an order has been placed.

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Can I track my order status?

You can track your order directly from the link provided in your order confirmation email.

Or, use the AvMRO Real Time Order Tracker

Up to the minute order information is available 24/7 via this automated service. If you have your five digit order number* along with your email address, you can obtain the latest information on your order including tracking and in-transit information.

* Please note that the order number you get from Styles Pilot Shop (-XXXX) will not work with this tracking system at this time.

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Why won't checking my order status online work!

* Please note that the order number you get from Styles Pilot Shop (-XXXX) will not work with this tracking system at this time.

You can track your order directly from the link provided in your order confirmation email.

Or, use the AvMRO Real Time Order Tracker

Up to the minute order information is available 24/7 via this automated service. If you have your five digit order number* along with your email address, you can obtain the latest information on your order including tracking and in-transit information.

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How can I make changes to my order?

All requests to change or cancel an order should be made via email Customercare@AvMRO.com. Response times during normal 9 to 5 business hours will be ASAP. Please double check that your order is correct before clicking submit order.

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Why can I only add one item at a time to the shopping cart or why do items keep disappearing from the shopping cart?

This problem is usually caused because your internet browser has ACCEPT COOKIES turned off or disabled. This can be caused by having your security settings on high or certain firewall programs will automatically disable "cookies" when they are installed. Please change your browser settings to accept cookies and the shopping cart should work as expected.

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How do I become a AvMRO vendor?

AvMRO is always looking for quality Aviation products. If you have a product you feel would be a fit for one of our catalogs, please send it. Once we receive the product, it will be reviewed and tested. AvMRO tests thousands of products a year, but only 5% pass our rigorous standards. If you have a product you would like us to review, please send it to:

New Product Department - AvMRO.com
30 Airway Drive
Suite 2
Lagrangeville, NY 12540.

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Can I combine orders?

No, we are unable to combine orders. Each order you place will be sent separately.

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Can I stop by your warehouse and pick up orders?

We are a web company that strictly ships orders via UPS, FedEx & USPS.

Although we really want your business we are not set up to handle walk in traffic and our business models works smoother if we ship your order.

Most of the common AvMRO items, but not all are available at the Pilot Shop at Sky Acres Airport (44N).

Hours are 9-4 Tues. thru Fri. & 8-4 Sat. & Sun. located at 30 Airway Drive - Suite 1, Lagrangeville, NY 12540.

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Why won't someone from AvMRO.com email me back?

Likely we did receive your email and have already responded.

Some emails providers mark our emails as spam or completely block them. Check your spam folder to see if our response is there. If possible, send from a different email address.

During sales or high demand, our customer service can be a bit backed up. If you sent an email and haven't heard back from us, wait a week before sending a second inquiry.

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How can I pay for my order?

AvMRO only accepts Credit Cards & PayPal® for payment. We accept Visa, MasterCard, Discover and American Express. Only Debit Cards backed by a Credit Card company listed above (Visa, MasterCard, etc) can be accepted. Sorry our website will not accept Gift Cards issued by Visa & MasterCard. We do not accept Switch, Electron, Maestro and some other international debit cards. Please note that the charge on your statement will appear “AvMRO.com”.

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I got charged twice! What now?

The apparent double charge is actually an authorization and then an actual charge. Your bank sets aside the money for us to take when you place your order (this usually stays on your account history for up to 30 days) and then when we actually take the money the charge shows up again. You can contact your bank to verify this, but it is common practice and we are often contacted by customers in the same situation as you asking why we charged them twice.

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Why did you take my PayPal money when the item was backordered?

PayPal is an immediate payment method that is processed whether or not the item is in stock. We would be happy to refund your PayPal payment now and then request payment again when it is ready to ship if you'd like, just shoot us an email at Customercare@AvMRO.com and we'll take care of it.

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Can I get a price break?

Luckily for you we go by the "equal pricing for everybody" theory. What that means is that we sell to everyone via our website at the same price. If we can offer a quantity price break it will be indicated on the website. Availability/lead time of each product is also stated on the website.

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Can I pay with a check?

It's quite simple really!

1. Select the items that you are interested in and pretend you are placing the order by adding them to your Shopping Cart. You will not be charged until many steps after this, don't worry. Go ahead, try it...
2. After your items are in the “Checkout” screen adjust the quantities as necessary and hit the “Update” button.
3. Once the quantities are established scroll down to the “Shipping Calculator“ insert your Zip Code & Country if it changes from the default.
4. Next you will select a “Shipping Method.”
5. Don’t like what you see select another “Shipping Method ” and hit “Apply” until you see a rate that works.
6. Download the AvMRO Mail Order Form and complete it in its entirety along with the Freight charges shown on the website. Please note if you send Checks or money orders they need to be made payable to Styles Logitsics, Inc. Now this form can be faxed to (845) 677-6252 or mailed to:
   
   Styles Logitsics, Inc.
   Attn: Orders Department
   30 Airway Drive
   Suite 2
   Lagrangeville, NY 12540
   

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How much will shipping cost me?

If you only have one item you want to buy just use the handy shipping calculator located on the website for each item. Enter your postal/zip code and country and get a quote for all the available shipping methods. It's just that easy!
Multiple items are no problem!
Here are the simple steps that need to be taken:

1. Select the items that you are interested in and pretend you are placing the order by adding them to your Shopping Cart. You will not be charged until many steps after this, don't worry. Go ahead, try it...
2. After your items are in the “Checkout” screen adjust the quantities as necessary and hit the “Update” button.
3. Once the quantities are established scroll down to the “Shipping Calculator” insert your Zip Code & Country if it changes from the default.
4. Next you will select a “Shipping Method.” and hit the “Apply”
5. Don’t like what you see select another “Shipping Method” and hit “Apply” until you see a rate that works.

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After adding my items and entering my location. There is no shipping amount.

Once the “Shipping Method” has been selected make sure you click the “Apply” button. Don't like what you see? Go back and select another “Shipping Method” and then click the “Apply” button.

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What is your cutoff time for same day shipping on in stock items?

2:30 PM ( EST) We ship Monday through Friday. We need the weekends to spend with our families. We don't ship on these holidays: New Year’s Eve, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the day after Thanksgiving, Christmas Eve, and Christmas. We make every attempt to get all stock orders shipped each day. However, we don’t always make it. If we don’t get your order out the day it was placed, it will ship the next business day.

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Why do you seem to love FedEx and UPS but dislike the mail/USPS?

Are we that transparent? Well, we love FedEx and UPS because along with inexpensive shipping you also get a tracking number that will show you where your shipment is, 24 hour customer support by calling 1-800-GO-FEDEX or 1-800-PICK-UPS, and free insurance on packages valued up to $100. Also, we find that they don't like to pull the Ace Ventura soccer moves with your boxes and customers just seem a lot happier overall with the service. Now there are those of you out there who will do anything to get the cheapest shipping method so you will choose the mail/USPS. Fine. Just know that your shipment is in the hands of the postal service who does not give you tracking information or insurance unless you request it specially and pay extra. By the time you pay extra you might as well have used FedEx or UPS. OK, off the soapbox. Choose what you wish, but let it be known that we prefer FedEx and UPS as a shipping method. We ship THOUSANDS of packages monthly and their track record just speaks for itself.

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My package is stuck in transit. What can I do?

Unfortunately our hands are tied once a package has left our warehouse on the truck. You can call them at 1-800-GO-FEDEX or 1-800-PICK-UPS and talk with a representative about the whereabouts of your shipment. Then, if they can't tell you anything give us a call and we will see what we can do. PLEASE NOTE ( and we are not just making this up) - FedEx or UPS will want to have spoken with YOU, the recipient, BEFORE hearing from US, the shipper. So please be kind enough to go ahead and make that toll-free call ( hit "0" repeatedly to get through to a human being) and ask them about the package. Once it has left our location it is considered YOUR package, which is why they want to talk to you first. OK? OK.

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FedEx or UPS lost my package, they don't know where it is. Now what?

Email us at Customercare@AvMRO.com and we will ship you another one. (Items are subject to availability and special ordered items may take a little while to get into stock for you, sorry).

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Why hasn't my USPS/mail package arrived yet?

Unfortunately we have no control of the mail. There is no actual tracking available through USPS and the “ confirmation number” you have guarantees that we printed a label and mailed your shipment. You might want to call your local post office and see if they are holding the package for some reason, otherwise our suggestion is to the order again online with a different shipping method if you need the order soon.

You can return the original order to us within 30 days of the date of purchase, just email us for an RMA number at Customercare@AvMRO.com.

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What are all the shipping “Ins and Outs?”

You asked, so here you go:

NOTE: If the item that you are trying to ship is Hazmat you will have an additional fee added to your order when you check out. Sorry, but things that can go "boom" are hard to ship and we have to pass on our fees.

NOTE: International Hazmat Fee=$80.00 in addition to the freight displayed. Domestic Hazmat Fee=$40.00 in addition to the freight price displayed.

NOTE: Fire Extinguishers, MEK, Toluene & Paint Thinner are subject to a $20.00 Hazmat fee via FedEx Ground.

NOTE: We will be happy to ship an order to any international destination. However, the customer will be responsible for the cost of shipping as well as all duties and taxes charged at the time of importation. Duties and taxes not paid when you receive your order will be billed back to you using the same method of payment with which your original order was paid. By federal law, we are required to follow all export laws with respect to declaration and customs documentation.

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Do you ship to Canada?

Yes. We ship to Canada via UPS, FedEx & USPS. Delivery time varies depending on the method you select. ( *Please note that AvMRO is not responsible for any duties, taxes or broker fees that may or may not be charged to your shipment. These fees are the customers responsibility. )

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Do you accept International orders?

Yes. We will ship to any country that is authorized to trade with the United States. We ship via UPS, FedEx & USPS. Delivery time varies depending on the method you select. ( *Please note that AvMRO is not responsible for any duties, taxes or broker fees that may or may not be charged to your shipment. These fees are the customers responsibility. )

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What is your policy on returns?

At AvMRO.com we want you to love what you order. If you're not satisfied with your purchase, please return the item(s) for an exchange, refund or credit.

All items (excluding software and videos) may be returned within 30 days for a full refund of the purchase price. Outbound shipping and handling fees are not refundable. Customers are responsible for return freight charges.

Software and video returns will be accepted for refund only if the product is unopened. Non-defective software and videos that have been opened will not be accepted for return. Defective software & videos may be returned for exchange with the same product only.

All claims for damage, errors, or shortages in the merchandise delivered must be made within 48 hours from delivery of the merchandise.

Before returning any merchandise customers must first contact us for a Return Merchandise Authorization number (RMA). No returns of any type will be accepted without an RMA number. RMA numbers are valid for 10 business days and all returns must be received within 10 days of obtaining the RMA number.

Returned merchandise must be in resalable condition, including original packaging and accessories. Returned merchandise must be in original carton with a copy of the invoice. Everything included with the product must be returned including unfilled warranty cards and unused manuals. Absolutely no returns will be accepted after 30 days.

If you have any other questions about returns please feel free to email Customercare@AvMRO.com.

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I received a defective or incorrect item. Do I have to pay to ship it back?

If you received the wrong item or if the item is defective, we will reimburse you for the cost of shipping the item back to us. We will not reimburse for express shipping. Before returning any merchandise customers must first contact us for a Return Merchandise Authorization number (RMA). No returns of any type will be accepted without an RMA number. RMA numbers are valid for 10 business days and all returns must be received within 10 days of obtaining the RMA number.

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I sent back a return, but haven't heard anything back.

Returns can take 1-2 weeks to be processed once we receive them. When your return is processed, we will send you a notification email. Check your spam folder to make sure the notification didn't get marked as spam.

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